Thursday, May 27, 2010

Chartwell - presentation

http://www.123people.ca/ext/frm?ti=person%20finder&search_term=roy%20wiseman&search_country=CA&st=person%20finder&target_url=http%3A%2F%2Fwww.chartwell-group.com%2Fresources%2Fpresentations.html§ion=weblink&wrt_id=430

various writters

clip art from Microsoft

clip art from Microsoft
http://office.microsoft.com/en-us/clipart/FX101321031033.aspx?pid=CL100570201033

Northern Territory Government Recordkeeping

Government Recordkeeping
http://www.nt.gov.au/nreta/ntas/records/

The coordination of recordkeeping for Northern Territory Government organisations involves the establishment and monitoring of standards relating to appraisal and disposal of government records and the management of permanent records.

recordkeeping Compliance Survey

Results for e-based Compliance Survey 2007

http://www.nt.gov.au/nreta/ntas/records/ntg/compliance/2007/q51-60.html#52

Compliance with the NTG Records Management Standards – 2006/07 to address recordkeeping issues

business plan game

The business plan game
http://www.ibisassoc.co.uk/business-plan-game.htm

With the creation of a platform for integrating key performance indicators into a system which uses the impact of different choices of investments on company cash flow, (KPI), Ibis has now created a fictional market in which four companies compete and decide on investments. The game is designed to demonstrate the major elements of business planning, by focussing on:

Basic introduction to strategy;
Forecasting;
Cash flow;
KPI's;
Balanced scorecard;
Benchmarks;
Planning horizon;
Investment appraisal;
Contingency planning;
Prioritisation;
Presentation skills.

Wednesday, May 26, 2010

Customer Value Management

Customer Value Management
http://www.1to1media.com/view.aspx?itemid=31023

Welcome to the 1to1 Media community, a rich, multi-media resource for you to learn innovative ideas and best practices in customer value management. Every form of content you'll enjoy from 1to1 Media has an over-arching theme-to help you succeed by creating customer relationships that lock-in brand loyalty and drive your company's profits. Plus, through our parent company, Peppers & Rogers Group, we provide the world's best--known consulting services for businesses looking for customer strategy solutions to reach their business marketing goals.

Friday, May 21, 2010

performance measurement IM

Using Measurement to Manage Connection the Scorecard to Reality

http://www.tbs-sct.gc.ca/emf-cag/measure-mesure/framework-cadre/page01-eng.asp

This is an EMF presentation on what the relationship is between IM/IT operations and client value, the value system, key relationships, measurement systems, and measurement vs. value.