Web Strategy
by Jeremiah Owyang
http://www.web-strategist.com/blog/
Altimeter Report: Social Marketing Analytics (Altimeter Group & Web Analytics Demystified)
Categories: Altimeter, Analysis, Social Media, Social Media MeasurementPosted on April 22nd, 2010
Wednesday, April 28, 2010
Altimeter Group
Welcome to Altimeter Group
http://www.altimetergroup.com/
Altimeter Group is a strategy consulting firm that provides companies with a pragmatic approach to disruptive technologies. We have four areas of focus: Leadership and Management, Customer Strategy, Enterprise Strategy, and Innovation and Design.
http://www.altimetergroup.com/
Altimeter Group is a strategy consulting firm that provides companies with a pragmatic approach to disruptive technologies. We have four areas of focus: Leadership and Management, Customer Strategy, Enterprise Strategy, and Innovation and Design.
Social Marketing Analytics
Social Marketing Analytics: A New Framework for Measuring Results in Social Media
https://www2.gotomeeting.com/register/156018258
https://www2.gotomeeting.com/register/156018258
Social customer relationship management
"CRM is a philosophy & a business strategy, supported by a technology platform, business rules, workflow, processes & social characteristics, designed to engage the customer in a collaborative conversation in order to provide mutually beneficial value in a trusted & transparent business environment. It's the company's response to the customer's ownership of the conversation."
A Tweetable Definition
"The company's response to the customer's control of the conversation."
Social CRM acknowledges that company equity is created or destroyed by processes outside of the traditional corporate boundaries. Have I shown you my Five Forces of Customer Experience? The takeaway is MIB: Manage what you can, influence what you cannot directly manage, and balance what you can neither manage nor influence. These three need to be core corporate competences (management, partner and customer attitudes and beliefs often using social media tools, and crisis communications).
Social CRM
http://technorati.com/tag/social-crm
A Tweetable Definition
"The company's response to the customer's control of the conversation."
Social CRM acknowledges that company equity is created or destroyed by processes outside of the traditional corporate boundaries. Have I shown you my Five Forces of Customer Experience? The takeaway is MIB: Manage what you can, influence what you cannot directly manage, and balance what you can neither manage nor influence. These three need to be core corporate competences (management, partner and customer attitudes and beliefs often using social media tools, and crisis communications).
Social CRM
http://technorati.com/tag/social-crm
Social Media
http://technobabble2dot0.wordpress.com/2007/07/16/social-media-index/
Social Media Index
Social Media Index
Friday, April 23, 2010
Ontology: Words of Wisdom
http://www.jfsowa.com/ontology/
Ontology
Definition and Scope
The subject of ontology is the study of the categories of things that exist or may exist in some domain. The product of such a study, called an ontology, is a catalog of the types of things that are assumed to exist in a domain of interest D from the perspective of a person who uses a language L for the purpose of talking about D. The types in the ontology represent the predicates, word senses, or concept and relation types of the language L when used to discuss topics in the domain D.
Ontology
Definition and Scope
The subject of ontology is the study of the categories of things that exist or may exist in some domain. The product of such a study, called an ontology, is a catalog of the types of things that are assumed to exist in a domain of interest D from the perspective of a person who uses a language L for the purpose of talking about D. The types in the ontology represent the predicates, word senses, or concept and relation types of the language L when used to discuss topics in the domain D.
Digital Preservation Management
http://www.icpsr.umich.edu/dpm/
Digital Preservation Management Training
http://www.icpsr.umich.edu/dpm/dpm-eng/contents.html
Links to Preservation Metadata
This is a preliminary set of links to content in the document captures the links and text where metadata is referenced in the Digital Preservation Management tutorial. Look for future updates as we incorporate and highlight additional tutorial content about key digital preservation topics, in this case preservation metadata. The list indicates the section of the tutorial where the reference is located.
http://www.icpsr.umich.edu/dpm/procedural-accountability.html
Links to Procedural Accountability, Policy Development, and Certification
This is a preliminary set of links to content in the document captures the links and text where metadata is referenced in the Digital Preservation Management tutorial. Look for future updates as we incorporate and highlight additional tutorial content about key digital preservation topics, in this case to procedural accountability, policy development, and certification. The list indicates the section of the tutorial where the reference is located.
Digital Preservation Management Training
http://www.icpsr.umich.edu/dpm/dpm-eng/contents.html
Links to Preservation Metadata
This is a preliminary set of links to content in the document captures the links and text where metadata is referenced in the Digital Preservation Management tutorial. Look for future updates as we incorporate and highlight additional tutorial content about key digital preservation topics, in this case preservation metadata. The list indicates the section of the tutorial where the reference is located.
http://www.icpsr.umich.edu/dpm/procedural-accountability.html
Links to Procedural Accountability, Policy Development, and Certification
This is a preliminary set of links to content in the document captures the links and text where metadata is referenced in the Digital Preservation Management tutorial. Look for future updates as we incorporate and highlight additional tutorial content about key digital preservation topics, in this case to procedural accountability, policy development, and certification. The list indicates the section of the tutorial where the reference is located.
http://www.dlib.org/groups.html
Calendar
Below is a listing of digital library meetings, workshops, and conferences, as well as other activities associated with digital libraries research and technologies.
Below is a listing of digital library meetings, workshops, and conferences, as well as other activities associated with digital libraries research and technologies.
http://www.dlib.org/about.html
A B O U T D - L I B M A G A Z I N E
D-Lib Magazine is an electronic publication with a focus on digital library research and development, including new technologies, applications, and contextual social and economic issues. D-Lib Magazine appeals to a broad technical and professional audience. The primary goal of the magazine is timely and efficient information exchange for the digital library community to help digital libraries be a broad interdisciplinary field, and not a set of specialties that know little of each other.
The Corporation for National Research Initiatives (CNRI) is making D-Lib Magazine available for the advancement of knowledge and practice on digital library research and related matters. Funding was previously provided by the US Defense Advanced Research Projects Agency (DARPA) under Grant No. N66001-98-1-8908 and by the National Science Foundation (NSF) under Grant No. IIS-0243042. The magazine is currently supported by the D-Lib Alliance.
D-Lib Magazine is an electronic publication with a focus on digital library research and development, including new technologies, applications, and contextual social and economic issues. D-Lib Magazine appeals to a broad technical and professional audience. The primary goal of the magazine is timely and efficient information exchange for the digital library community to help digital libraries be a broad interdisciplinary field, and not a set of specialties that know little of each other.
The Corporation for National Research Initiatives (CNRI) is making D-Lib Magazine available for the advancement of knowledge and practice on digital library research and related matters. Funding was previously provided by the US Defense Advanced Research Projects Agency (DARPA) under Grant No. N66001-98-1-8908 and by the National Science Foundation (NSF) under Grant No. IIS-0243042. The magazine is currently supported by the D-Lib Alliance.
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